For which of the following are you most likely to use your frequent-flier miles?
Free flights: 69%
Upgrades: 27%
Hotel stays: 2%
Merchandise: 2%

How important is the airline's frequent-flier program when you book a flight?
Very important: 50%
Somewhat important: 43%
Not at all important: 7%

In the past 12 months, how many domestic coach-class air tickets have you received by redeeming frequent-flier miles?
0 tickets—I didn't try: 51%
0 tickets—I tried but wasn't able to find an available flight: 9%
1 ticket: 16%
2 tickets: 14%
More than 2 tickets: 10%

In the past 12 months, how many international coach-class air tickets have you received by redeeming frequent-flier miles?
0 tickets—I didn't try: 67%
0 tickets—I tried but wasn't able to find an available flight: 10%
1 ticket: 10%
2 tickets: 10%
More than 2 tickets: 3%

In the past 12 months, how many domestic premium-class air tickets have you received by redeeming frequent-flier miles?
0 tickets—I didn't try: 82%
0 tickets—I tried but wasn't able to find an available flight: 6%
1 ticket: 6%
2 tickets: 4%
More than 2 tickets: 2%

In the past 12 months, how many international business-class air tickets have you received by redeeming frequent-flier miles?
0 tickets—I didn't try: 78%
0 tickets—I tried but wasn't able to find an available flight: 7%
1 ticket: 7%
2 tickets: 4%
More than 2 tickets: 4%

In the past 12 months, how many upgrades on domestic flights have you received by redeeming frequent-flier miles?
0 upgrades—I didn't try: 70%
0 upgrades—I tried but wasn't able to: 7%
1 upgrade: 8%
2 upgrades: 7%
More than 2 upgrades: 8%

In the past 12 months, how many upgrades on international flights have you received by redeeming miles?
0 upgrades—I didn't try: 80%
0 upgrades—I tried but wasn't able to: 6%
1 upgrade: 4%
2 upgrades: 5%
More than 2 upgrades: 5%

Have you found that redeeming frequent-flier miles has gotten easier or more difficult over the last year?
Easier: 7%
More difficult: 52%
No change: 41%