Advice and mediation for your travel snafus

2009
Taking the Heat (November 2009)
A couple are left in the Mongolian cold. Who gets the heat?
Swim and Burn (October 2009)
A hotel pool burns a swimmer's eyes. Not true, the property says. Who's Right?
Crash and Charge (September 2009)
A car is damaged. It's not the renter's fault. So why is she charged for it?
All Charged Up (August 2009)
On a trip to Argentina, a traveler is exasperated when he has to pay more for his hotel room than he'd agreed to
All at Sea (July 2009)
A documentation snafu leaves a passenger in rough waters on her sailing to Hawaii
Front Desk Feud (June 2009)
A guest with a confirmed reservation arrives to find that his room is no longer available
Run for the Money (May 2009)
Problems arise when a couple try to get repaid after canceling a hotel booking
Sky High (April 2009)
A pair of travelers pay a steep price for leaving their paper plane tickets at home
Cabin Fever (March 2009)
A couple are hit with a sizable charge when they try to switch staterooms
Empty Threat (February 2009)
Against his will, a rental-car customer is forced to accept a costly prepaid fuel option
Wedding Zinger (January 2009)
A couple's Caribbean nuptials are marred when they are required to pay marriage fees twice

2008
Greek Tragedy (December 2008)
A family has trouble getting reimbursed for plane tickets after canceling their trip to Athens
Double Dipping (November 2008)
With no proof of prepayment, travelers have to pay the same hotel bill a second time
Depth Charge (October 2008)
A family disputes the bill for a Hawaiian dive trip that turned into a traumatic experience
Girl, Interrupted (September 2008)
A carrier reneges on its promise to reimburse a student when her suitcase goes missing
Paper Chase (August 2008)
A group of five travelers fork over $26,000 for replacement tickets when their paper ones fail to materialize
Payback Plea (July 2008)
A family requests a refund for a stay canceled after a series of tragedies
Flyway Robbery (June 2008)
The value of a family's canceled plane tickets to Asia vanishes into thin air
A Real Washout (May 2008)
A Mexican resort's paltry beach, and other snafus, leave a Denver family sorely disappointed
Counting the Costs (April 2008)
A couple challenge the fees they are forced to accept for a vehicle in Norway
Ship Ahoy (March 2008)
An Indonesian couple are barred from boarding when their cruise line's visa advice proves erroneous
Security Breach (February 2008)
A couple lose part of their deposit when they lock themselves out of a Parisian rental apartment
Paper Trail (January 2008)
A couple has difficulty getting reimbursed for replacement plane tickets after the originals are stolen