MAXjet's Holiday Surprise
Note from Wendy: Please join me in welcoming Barbara S. Peterson to the blog. Barbara is a senior correspondent here at Conde Nast Traveler and already a legend, thanks in part to her stint as an airport screener. Barbara, the blog is yours.
The demise of MAXjet did more than strand hundreds of passengers on both sides of the pond on Christmas Eve. It set off a holiday-size wave of hyperbole, with analysts seizing on this latest airline failure to forecast everything from the death of the independent all-business-class airline to a new wave of bankruptcies and mergers--at the end of which, it seems, two or three monster airlines will be left standing.
This is nothing new, of course: Remember Regent Air? MGM Grand? Legend? All hewed to the oxymoronic "upscale upstart" model that MAXjet attempted on an international scale, and when they failed, the pundits also predicted that there would be no more of their ilk and that the big guys had won.
The big guys may win in the end, but let's keep things in perspective. First, it's insanely difficult to launch an airline of any kind--witness the 100-plus startups that have come and gone in the U.S. alone since the airlines were deregulated in 1978. Second, the all-business-class model has its own built-in flaws, including far higher costs than your average Southwest wannabe. But MAXjet set out to do something quite different. Unlike the two other U.S.-U.K. lines it was often lumped with, the all-first-class Eos and Silverjet, MAXjet offered more of a budget business class. At its peak, the carrier was flying five 102-passenger 767-200s to London from New York, Washington, Las Vegas, and Los Angeles, offering leather seats, gourmet food, and fares of about 50 percent off business-class prices on major rivals like American Airlines and British Airways. As with all new airlines, MAXjet had a gimmick: Stansted Airport. It's farther from London than Heathrow or Gatwick, but at least it had space at a more affordable price.
The problem is that MAXjet ran into typical startup territory: It used older planes that often had maintenance problems, and it faced a much more powerful enemy, in this case, American Airlines, which began flying from JFK to Stansted a few months ago. A 50 percent rise in fuel prices in the past year alone didn't help.
This doesn't mean business fliers should hesitate before booking on a smaller airline. While its exit may have seemed sudden, MAXjet had already booked and prepaid for 500 tickets on Eos to accommodate ticket holders--who are arguably getting an upgrade--and Silverjet, Continental, and US Airways all jumped in to carry MAXjet fliers for a small fee. After all, business travelers, no matter what their budgets, account for a disproportionate share of airline profits. All of which explains why this niche is, if anything, likely to get more crowded.













One of the problems of MaxJet was the problem of what to do if you would need a connection. I didn't book them because I figured it would be a real mess to book a connecting flight on a different airline and then if a flight was late...
Posted by: jonsail | January 02, 2008 at 12:15 AM