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April 28, 2008

Now That Eos Has Bitten the Dust, Is It Safe to Buy Tickets on Silverjet?

Silverjet_2
Let's hope Silverjet sticks around.
Photo: Silverjet

by Wendy Perrin

I was bummed to read on Tripso.com that Eos, the plush all-business-class airline that flew between New York (JFK) and London (Stansted) and seemed to offer an all-too-rare stress-free experience at JFK, declared bankruptcy and ceased flying over the weekend. It's the second all-business-class airline flying between New York and London to shut down within the past few months; MaxJet, you may recall, declared bankruptcy and folded last December. Silverjet is now the only all-business-class airline flying between New York (EWR) and London (Luton) and seems to offer an all-too-rare stress-free experience at Newark. It has offered Eos passengers access to a limited number of seats on its New York-London route for the same price as their Eos ticket. British Airways is also helping out Eos passengers with reduced fares.

So how safe a bet is it that Silverjet will still be flying a few months from now? The folks at Silverjet say that, while its competitors had to slash prices dramatically in order to compete with the legacy airlines, Silverjet has been able to raise its fares 20 percent since it launched 15 months ago. It also says that its passenger numbers were 23 percent higher in March than in February and that one in four Silverjet passengers are now repeat customers.

Still, with airlines going bankrupt right and left, if you're planning to take advantage of any fare sales offered on Silverjet, be sure to pay with a credit card . . . so you can get your money back, just in case. Good to know that, should Silverjet go belly up, British Airways would most likely step in and help out passengers (of course, B.A. would be a main reason why Silverjet went belly up in the first place).

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Timely and practical travel advice and insights from Condé Nast Traveler's consumer news editor Wendy Perrin. 
Freebies forbidden here! As a Condé Nast Traveler staffer, I accept no payments, gifts, or free/discounted services or products from any travel company. Learn more.
Got a travel question? Visit the Ask Wendy page to post your query and I'll do my best to answer it promptly.
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Published in June 2008. Prices and other information were accurate at press time, but are subject to change. Please confirm details with individual establishments before planning your trip.
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