How to Cope with Holiday Flight Cancellations, Overbooked Planes, and Other Airline Adversity

Photo: yahya/ / CC BY-NC-ND 2.0
The snowstorm this past weekend that canceled thousands of flights and stranded thousands of airline passengers--just before the peak Christmas travel period--serves as a reminder that U.S. travelers have few rights when their flights are delayed or canceled. An airline's only obligation is to get you to your destination eventually; it doesn't owe you compensation for damages. Which is no comfort to travelers like Susan Karpa, who wrote in with this sad story:
"My husband and I were booked on a Uniworld holiday market cruise on the Rhine. We were scheduled to depart Chicago O'Hare yesterday and arrive in Basel, Switzerland, today. The heavy storms on the East Coast cancelled our USAirways flights. After an agent at the airport service counter spent 2.5 hours trying to get us to our destination, it became apparent that this was not going to happen. The only possible flight is for arrival on December 24, when the ship will be in another location. Uniworld is unwilling to give us a voucher for later travel, as we did not buy the travel insurance. We are out almost $3,500."
Yikes. Unfortunately, I can't help Susan with her predicament (she should have bought the insurance), but I can tell you that if you're hitting an airport this holiday season, you should follow these steps to minimize the damage that flight delays and cancellations can do to your travel plans:





















