Current Time

Currency

user posts + reviews

  • Font Size:  A A A
‹ Previous | Next ›

user review | See + Do

Estancias, Buenos Aires

Write a Review see more information, plus our editorial review ›
Estancia El Rocio

Posted on: November 9, 2010 at 9:16PM


By lilybart529 Joined:
November 9, 2010
Posts:1

I have never posted comments before, but I just had such a terrible experience with El Rocio, that I felt the need to warn fellow travelers. In April 2010 I booked a room (months in advance, since my trip was going to be during the holidays and I knew it would be very difficult to get reservations during that period) for 2 nights between Christmas and New Years. I paid a $375 deposit for the room - in cash (by wire transfer), which is the only payment they accept. The balance of the room charge was due this week (also in cash), so I sent an e-mail confirming that the wire transfer information was still the same. I did not hear back for a couple of days, so I called them and was told that since they had not received enough reservations for that time that they had rented the entire place out for the month of December to a single family and that my room was no longer available. I happen to know that they also did this to other people who were clients of a major travel agent who will not be sending people there again. Please bear in mind that the ONLY reason I learned about this was that I contacted THEM. They did NOT contact me to tell me this. They offered to try to find me a place nearby, but I had booked the nicest room at the estancia, and needless to say, this close to the holidays there is nothing comparable available (which is why I made my reservation months in advance). Because they failed to honor the reservation (and my deposit, which they say they will return - I think they should at least have also offered to pay for wherever I end up staying for those 2 nights, but they didn't), I now have nowhere to stay during those 2 nights, and pretty much everything desirable is already long booked. So buyer beware, these people clearly have no consideration for their guests.

See All Member Reviews see more information, plus our editorial review ›
‹ Previous | Next ›
*The Daily Traveler: The day's best travel tips, secrets, and news that won't wait.

My Concierge.com

Advertisement

I understand and agree that registration on or use of this site constitutes agreement to its User Agreement, Privacy Policy, and Mobile Terms and Conditions.

 
iPhone App:

Create personalized postcards out of your favorite travel photos!

Learn More ›
Subscribe to our free RSS feeds:

Get the latest destinations picks, hot hotel lists, travel deals and blog posts automatically added to your newsreader or your personalized homepage.

Learn More ›

Advertisement

Special Advertisement

Contests, Sweepstakes & Promotions