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user review | Hotel

Terra Luna Lodge, Puerto Guadal

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Not what it seems to be

Posted on: December 29, 2008 at 8:44AM


By Guest
Posts:1

The Lodges ared situated on the shores of Lake General Carrera with a stunning view to the mountains of the Northern Ice Field. Our Lodge was supposed to be for up to six people - we were three, which, considering the bathroom, should be the maximum. Meals are served in a different house, which means steep walks after each meal. The meals themselves are ok. We booekd a 4-days-tour "Wonders of Lake General Carrera" at visitchile.com. This agency promised a lot and confirmed on the voucher: for instance: a flight from Chile Chico to Balmaceda was supposed to be part of the program. When we got to Terra Luna, things looked different: no flight available - and visitchile could not be contacted! Nevertheless, we had wonderful days at Terra Luna Lodge, but our flight back turned into a car ride ... and visitchile never did anything to take responsibility for that! If you go to TerraLuna's brand new website, you can see a promotional video which features the outflight, and this video is also shown on youtube: http://www.youtube.com/watch?v=XksuRSFwtGQ&feature=channel_page (uploaded August 2008), so we feel we've been taken for a ride! So: Terra Luna: maybe, but visitchile.com: no.

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