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Astra Apartments and Suites, Imerovigli, Santorini 


Posted on: July 20, 2010 at 9:57PM

by honeymooner2010
WORST HOTEL EXPERIENCE OF MY LIFE! I stayed at Astra Apartments during my honeymoon to Greece and could not have been more disappointed. Our trip to Santorini was disrupted when the ferry from Mykonos was canceled due to windy conditions. There was absolutely no other option to get to Santorini that evening. When we were informed by our travel agent that Astra would not reimburse us for the missed nights stay we were VERY upset. I tried to call Astra from Mykonos and left a message for George, but he did not even return my call! Astra made no attempt to contact us or assist us in a timely arrival in Santorini. Every other traveler we met that was also in this situation was NOT CHARGED by their hotel. I did not expect this kind of treatment from a 5 star hotel with such positive reviews. With all the riots and unrest in Greece today I would expect hotels to be extra accommodating to tourists. When we arrived in Santorini and I discussed the matter in person with George, he advised me that since I booked through a travel agent I would have to take this matter up with them. If you live in the New York area do not book your trip with Cloud Tours Inc. or any U.S. agent which is affiliated with the Greek travel agencies of Gats Travel or Horizon Travel S.A. They have all proven to be absolutely incompetent! George was aware of how upset I was over this circumstance and has not followed up with me at all since I have returned to the US. This is the same man that Frommerís raves about. I think it is clear his service is entirely sub-par. Bottom line, DONíT stay at Astra, George is overrated and I would try the Santorini Grace which is right down the road and much more accommodating to travelers!