Our stay at the Palma Real was magnificent. The service was always appropriate and responsive. The food was fantastic in the course of our three night stay. Make reservations for Passion. That restaurant is original thought when it comes to luxury in an all inclusive resort. The buffets were always appetizing and the service provided when beyond what you saw. They were always willing to get whatever you could want in dining, such as giving special attention to honeymooners. If I was to complain about anything, it would be that the Sol Melia travel club sales people were too intrusive (not quite obnoxious). I think their product was good, but they wanted an immediate answer. I didn't go there for pressure.