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user review | Hotel

The Balmoral, Edinburgh

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Too Close to Ordinary

Posted on: September 9, 2009 at 11:28AM

By Guest

The Balmoral may be centrally located and it is the "grand dam" of Edinburgh hotels, but you are sacrificing comfort and, surprisingly, some level of service. In July, a pre-booked and requested noon check-in, was delayed and delayed until well after 4:00 pm (normal check in is 3:00). Staff expressed concern, but did little to resolve the situation. The "superior" room we were given was small, not all that nicely appointed, and had cold air constantly blowwing--and issue that took hours to resolve. Yes, it did have a view of the the Castle and the Scott Memorial, which we nice to look at and it did have a decent sized, updated bathroom. Over all it wasn't worth the price. And when I got home they had changed me for a mini bar item we never took. They did take it off the bill once I called them, but really. I had hoped for a trascendent hotel experience, instead it was frustrating, ordinary, and expensive.

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