user posts + reviews
Joined: Feb 14, 2012
Posted on: February 14, 2012 at 11:23PMThe hotel is modern, spacious and spotlessly clean right in the middle of the old quarter. The staff are lovely. So wonderfully accommodating. We decided to squeeze in a quick trip to Ha Long Bay just before we left and Sophie the lovely receptionist, organised the entire trip for us while we were in Hoi An. She organised a late check in to a sister hotel (Charming 2 was fully booked), the entire tour and a taxi connection to the airport in the middle of our journey back so that we wouldn't miss our flight. She provided truly above and beyond service. All the staff are utterly charming and we would not hesitate to recommend this hotel. report a problem
Posted on: May 29, 2012 at 5:50AMi been in Hanoi before and stayed in Hanoi Imperial Hotel. Yes, Vietnamese people all very kind and friendly. All hotel staff were so so friendly and alway cheering us at any time. Hanoi is so wonderful place. I love it and will back soon! Cheer!