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Beware of Satish Rana of EastWest Holidays and Tours, NorthSouth Tours


By Guest
Posts: 2

Posted on: January 29, 2012 at 12:26PM

BEWARE OF SATISH RANA OF EASTWEST TOURS - 2 years ago Satish Rana organized a great tour for me and a few friends. Unfortunately I just returned from another tour of India with Satish Rana of EastWest tours and it was a complete disaster. He changed our agreed itinerary after we arrived (and paid), eliminating some workshops I spent months organizing with some local art centers, he eliminated some wonderful hotels that I had picked and he agreed upon, put us in 2nd class overnight train compartments instead of 1st class, charged individuals an extra $650 for single accomodations, when the actual difference between single and doubles was only $300 and there were several nights the singles actually had to share in doubles. His first response to the change in itinerary was that, although mutually agreed upon, the destinations and hotels were not in our budget. His final response at the end of the trip was that I should have argued with him about the price for downgrading our hotels, etc. (which I certainly did complain about once I saw where he had booked us.) He had agreed to travel with us, but left the group a week early, promising to return, and never did. He agreed to provide us with an English-speaking escort, which often didn't happen, either. Our last 2 nights in Mumbai he had instructed our driver to deliver us to an actual slum hotel, which even the driver found completely unacceptable, so we all dispersed to find our own hotels as we couldn't find one place that actually had 5 rooms. The itinerary was created so we would never spend more than 5 hours on any day driving. There were several 6-10 hour driving days..I could continue with more details regarding his lack of ethics or professionalism, if anyone is interested, but I prefer not to relive some of those moments. On top of all this, Mr. Rana was rude and argumentative the whole time. NEVER AGAIN!!!! His business has many names, EastWest Holidays, NorthSouth Tours, etc and he is actually listed on www.irctc.co.in as a blacklisted agent as of Sept. 2, 2011. report a problem

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