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user review | Hotel

Mandarin Oriental, Las Vegas, Las Vegas

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beware of the "soft open"!

Posted on: January 19, 2010 at 7:41PM

By Guest San Francisco


They hotel isn't fully open yet - only partially (hence the term "soft"). The decor is gorgeous, as are many of the rooms. We saw four different rooms in our three night stay because of chaos and confusion with our reservation and with the front desk. The kinks are FAR from out at this very new hotel. Everyone was pleasant to the fullest, but few seemed to know what they were doing - especially when it came to using the bill and reservation systems (check in, check out and room switches all required four different people to be involved - no joke - truly a mess). I will likely give them a second shot, but definitely not for a few months at least. I suggest you stay away until then also. Oh and they really need to understand that this is Vegas in a recession, not Hong Kong in the glory days. The prices are NUTS across the board (food, spa, drinks, amenties etc).

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