The W chain are not hotels! They are nightclubs with rooms. And this one is the worst. During a 3 night stay I need to return to the lobby 5 times to get a key to work. The front desk apologized each time and said "This happens all the time." One entrance is all the glitz and glamour you would expect in Hollywood the other side is the entrance to the subway and is peopled with homeless begging and yelling at you for staying in a ritzy hotel. The courtyard play LOUD music until midnight and even on the 5th floor the bass vibrated. Don't go higher because the lounge on the top assails you there. Don't expect to be able to see in the bathroom because the lighting is awful. They advertise coffee in the lobby but like the hotels slogan WHATEVER WHENEVER it means WHATEVER W WANTS WHENEVER W WANTS IT. Do expect to see beautiful looking staff because that seems to be the ONLY criteria used to get a job here. Brains are extra.