I first stayed at the Harbor View in 1999 and enjoyed it. I just got back from a trip today. The service has gone downhill dramatically. At over $1,000 a night for a suite, I expect my luggage to be delivered to my room. Instead I'm told to come back with the room number once I've checked in, and a very nice but surprised valet agrees to send it up after two requests.
Be ready to call multiple times for service. They will tell you that they are going to call you back, but they never do. Your best bet is to go to the main desk. We had to switch rooms for the last night of our trip, and they pushed us out of our room without giving us another room to stay in, despite the $1,080 we were paying each night. Our daughter needed a nap and we ended up driving around the island so she could rest. Crazy. I get better service elsewhere even when I'm paying for a normal room.