WORST HOTEL SERVICE IN THE WORLD
Posted on: July 7, 2010 at 7:21AM
This is the WORST hotel experience I have EVER had. As a world wide tour manager for several popular musicians, I've had the privilege to visit numerous styles of hotels all over Europe and I can say without a doubt that this is the WORST, RUDIST, MOST AWFUL hotel service anywhere. I brought a group of musicians to stay here in June and the stay was so awful (NO TV, NO PHONE, BROKEN WIFI, NO A/C, NO OUTLETS IN ROOMS, VERY POOR LIGHTING, RUDE STAFF, SOME ROOMS HAVE NO SHOWERS). I tried to cancel our reservation for our return in July. I was told we were not allowed to cancel and they refused to refund our pre-payment for the future visit, thus FORCING us to come back to this dump. Isn't this illegal business practice??? Hotel Management "promised" us to best rooms in the hotel. When we arrived yesterday, several of the rooms were not even ready to check in until almost 5pm! They made NO apology while we sat and waited for our rooms. They didn't even offer us a glass of water. One of the rooms, which we PRE-PAID and confirmed with management several weeks ago, was not available at all because the owner of the hotel (Andre) decided to take the room for himself. When I tried to speak with him about the dilemma, he actually waved his hand in my face and said, "I don't deal with things like reservations or money so you'll have to talk to someone who works for me." And then he had the audacity to turn his back on me and ignore me altogether. The so-called hotel manager (David) was already gone for the day (at 5pm!!!!!) and refused to answer his cell phone. The young woman working at the front desk had no authority to help us. I tried to speak to David today and he YELLED at me for talking to the owner. He actually YELLED at me and said I was out of line for speaking to the "owner" while he was signing his artwork...Ummmmm......YELLED at by the hotel manager?!?!?!?! I have now asked for a fan several times because there are NO WINDOWS in my room and NO A/C and my requests have all been ignored. There is NO outlet anywhere in the bathroom, so forget about blow drying your hair or plugging in a razor. And last, as if it couldn't get any worse, THERE ARE ANTS IN THE ROOMS!!!!!!