I love Philly - went to college there and grew a genuine fondness for the city that I don't think will ever leave me. I love to visit - no negative biases here at all. So I think I'm ok to ask, what is the deal with the hotels?! Last year I stayed at the Four Seasons and it was tired, so I tried the Rittenhouse this year and it was deja-vu - same yellow/beigish decor, same tired Ethan Allen type furniture. We got a large suite which was nice and spacious with a lovely view of the park, but it looked like it hadn't been renovated since the 90s, maybe 80s - stucco ceiling?! And it was by no means cheap. Disappointing.
Maybe next time I'll try the new Ritz on Broad (in an old bank, I believe).
Service was fine - nothing incredible, but nothing bad. Spa was ok. Lacroix brunch was TO DIE FOR.