Concierge.com's insider take:
A fully air-conditioned seven-room town house hotel accessed via a palm-shaded courtyard, Palazzo Busdraghi is easily the nicest hideaway within Lucca's town walls. This upmarket B&B occupies the second-floor piano nobile of a 16th-century palazzo that has been in the Busdraghi family since 1701 and combines period elegance (in one of the rooms there's even a wardrobe that belonged to composer Giacomo Puccini) with contemporary color, thanks to extensive use of warm reds, golds, and oranges. Our favorite room is number 5, with its whitewashed wood-beamed ceiling and ringside view of busy via Fillungo (footsteps and voices are the only noises you'll hear if you open the soundproofed windows, as Lucca's centro storico is off limits to unauthorized private traffic). Service is friendly and willing, and guests with their own computers can access the hotel's Wi-Fi network for a small fee. If you're arriving by car, call ahead for directions to the hotel's nearby car park, which is included in the room price.
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